Returns  & Refunds

Returns have never been easier at Those Special Moments We accept returns on all our products up to 30days from delivery with the exception of personalised items which can only be returned if an error has been made on our part.

But if you do not wish to keep you order you please contact us and we will provide you with a pre-paid Royal Mail tracked return label

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package.

2. To create your Royal Mail Tracked return label click here.

3. Return your package via the Post Office, (NO PAYMENT REQUIRED) Get a receipt if you wish, however using our returns label will notify us its on its way back!
Once we have you returned order we will refund the purchase price back to you payment method within 7 working days.